Service Management is the implementation and management of quality services to meet the needs of the business. It relies on a mix of People, Process and Technology to deliver these services. The far and widespread impacts of COVID-19 has affected the service management industry as well, just like it impacted many other sectors. These impacts caused by this unprecedented situation brought about many significant changes and gave rise to new trends that will reshape the future of service management solutions. Let us take a look at some of these trends. Click here to read more…