Human beings are some of the most complex creatures to deal with, hence understanding their psyche is an uphill task. Let’s face it – we all have to deal with difficult people on a daily basis. If you are in a people-facing role, you’re faced with difficult customers and if you are a corporate employee, you’ve certainly had your share of difficult co-workers or managers. Have you considered what strategy works best while dealing with them? Here are some tips to incorporate in your interactions with difficult people. Click here to read more…